Automated
Out-of-the-Box
ITIL Workflows
– Eliminate
manual steps,
tasks, to-do’s
from your
analysts
sensitive time
while removing
human error
(it happens).
The automated
workflows
built within
InfraDesk
enable you to
control the
movement of
the ticket
based on data,
user roles and
severity.
Easy Adoption
Across the
Enterprise
–
InfraDesk is
simple. Simple
for you and
your team and
simple for
your end
users. This
ensures that
upon
implementation,
acceptance and
global
adoption is
trouble-free.
In
fact, a
majority of
our clients
have found
divisions
within their
organization
actively using
InfraDesk to
perform their
tasks and
manage
projects.
Lower Total Cost
of Ownership –
Our monthly
pricing based
on the size of
your IT
support staff
(agents)
allows you to
predict what
you are
spending
before you
spend it.
We offer both
fixed and
floater
licensing
packages. In
addition, removal of
in-house
infrastructure,
reduction in
administrative
resources and
coders all
allow for
reduction in
costs which
means you have
more
flexibility
within your
budget to make
other
purchases.
Enterprise
Integrations
and Readiness –
InfraDesk's
open
architecture
allows for
easy
integrations
with other
third party
enterprise
software.
Out-of-the-box
adapters are
available to
enable
integrations
such as Single
Sign-on, data
synchronization
with Active
Directory and
automated
ticket
creation based
on alerts
received from
network and
systems
management
systems.
Fastest
Production
Time –
Because the
application is
delivered over
the web, you
are up and
running in
weeks instead
of months.
This helps the
transition
from one
application to
another with
little efforts
from your
team.
Highly
Productive
User Interface -Technicians
can take
advantage of
the highly
productive
user interface
to work
multiple
tickets at the
same time.
InfraDesk
allows
Technicians to
open separate
windows to
work in
parallel
improving
overall
efficiency.
Operationally
Experienced
Engineers on
Your Side -We
have
implemented
help desks,
consulted on
help desks and
run a help
desk to
support our
Managed
Services
clients – what
more could you
ask for in a
partner?
Throughout our
relationship,
we keep You in
mind 24/7/365.
A Partner Approach - Unlike on-premise
applications that will typically sell you the
solution and walk away, we believe in having and
maintaining true partnerships with our clients
to ensure you receive the highest level of
support while maximizing your return on
investment with our web based help desk solution. Therefore, we take
a partner approach to actively prepare you to
reach your goals and initiatives as they relate
to your service desk environment and the
business in which you are supporting.
