Whitepapers

SaaS + ITIL + Service Desk = Scalable Success

With the introduction, and success, of SaaS (software-as-a-service) applications across multiple industries, it seemed imminent that the traditional help desk model would evolve to encompass an on demand service desk solution. This whitepaper uncovers the history of the service desk and specifically how it relates to ITIL best practices in direct conjunction with the benefits derived from SaaS-based solutions.

The Financial Value of On-Demand IT Services

The economic downturn experienced nationwide has tightened budgets and forced organizations to re-evaluate and streamline their solutions. The recent introduction of SaaS within the IT Service Desk space has enabled a tremendous opportunity for organizations of all sizes to implement a cost-effective, yet comprehensive, help desk application. This whitepaper discusses the ways in which On-Demand IT Services allow organizations to reap financial value from their IT department.

The Top 10 Myths About the SaaS Service Desk

While SaaS has become a common buzz word around the industry, there is still some skepticism regarding its ability to deliver a truly robust help desk application. In this paper, we will uncover and demystify the top 10 myths surrounding the SaaS Service Desk.